Shipping, Order Tracking & Delivery

Q. What is REELIV's Shipping Policy?

Please find our Shipping Policy here.

Q. How can I place an order on your website?

To place an order, simply browse our products, select the items you want, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information to complete your purchase.

Q.  What does different Order Status mean?
  • Pending / Pending Payment - Payment was unsuccessful
  • Processing - Payment Successful, yet to be shipped
  • Shipment on Transit - Order has been shipped from our warehouse
  • Cancelled - Order has been cancelled due to non payment
  • Closed - Successful order cancelled based on customer request and refund has been initiated
Q. How do I check the status of Order?

We will keep updating you regarding your Order status through SMS, wherein you will receive SMS notifications for

a) Successful placement of order.

b) Tracking details once the order is dispatched.

c) Order Canceled.

In case of any queries relating to the order, our customer care service is available on all the weekdays between 9.30am to 6.30 pm IST on+91-80889 76776. Or you can email your query to support@reeliv.shop

Q. Where do we ship?

We offer Shipping to within INDIA only. 

Q. Do you offer international shipping?

No, we don't offer international shipping. Shipping is only within India.

Q. What is your Return & Refund policy?

Please find our Return & Refund Policy here

Q. Who will pay for Shipping & Delivery Charges?

The shipping and delivery charges are borne by the customer. Total order amount will include the shipping and packing charges.

Q. Who are the Courier Partners?

We use Blue Dart for any order shipments. If the courier do not serve the shipping address, we use other domestic courier service that caters to your address.

Q. Do the prices on website include taxes?

Yes. The prices on website include taxes. 


Q. How can I pay for my order at REELIV?

We accept credit/debit cards, net banking, UPI transaction to make payment online.

Q. What should I do If my payment fails? 

Please try again in case of payment failure. This can happen for several reasons. You can also contact your bank and inquire regarding the same because sometimes bank might stop transactions for security reasons.

Q. What should I do when I have made order and amount also got deducted but order got cancelled? 

Please write an email to us at support@reeliv.shop with details regarding the transaction and snapshot of the reference number. We will check the issue and will update you on the order status.

Cancellations and Modifications 

Q. What is REELIV's Cancellation Policy?

We accept cancel requests only in case the order is not processed. We will have the order canceled and process refund. We will not be able to cancel orders, if they are already processed.

Q. How do I cancel the order, I have placed?

You can drop an email at eshop@reeliv.shop requesting for the same and stating the reason for cancellation. If the order is not processed yet, we will cancel it for you.

Q. Can I modify the shipping address of my order after it has been placed?

 if you want to change/modify the shipping address (from one address to another address in India only), you can drop an email at eshop@reeliv.shop requesting to change/modify the shipping address and we can change it, provided the order is not in transit. 

Q. Can I cancel an item/(s) from the bulk order placed?

If the order is not processed, we can cancel an item/(s) from a bulk order. You can drop an email at support@reeliv.shop requesting for the same.

Q.  I just cancelled my order. When will I receive my refund?

Once an order is canceled, the refund will be initiated and processed within 7-10 working days.

Q.  If I cancel the purchased product will the tax amount charged be refunded?

Yes, total order amount will be refunded as prices are inclusive of it. However we will be deducting the transaction fee charged by the bank.

Returns & Exchange

Q. What is REELIV's Return and Exchange Policy?

Please find our Return and Exchange Policy here.

Q. Why has my return/refund been put on hold?

Reeliv shall examine the returned products for all such defects/variations, on the basis of the customers' e-mails and whether the same was shipped within 7 days from date of delivery. Once satisfied, we will initiate the refund.

Q. How long would it take me to receive the refund of the returned product?

Once the refund is initiated, it will take 7-10 working days for the refund to be processed. Refund, if any, shall be made at the same issuing bank through which the Product was purchased, using the same payment mode.

Q. Does Reeliv pick up the product I want to return from my location?

We will arrange for returns if in case the delivered item has a damage or defect. Please note that product should be return through our courier partner Blue dart  only. If customer is using any other service provider, they are not entitled to any refund.

Q. Why has my return request been declined?

Reeliv shall examine the complaint raised regarding the return request with concerned department. In the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the customer will not be eligible for refund or replacement.

Q. Why my return product is reshipped?

Reeliv shall examine the returned products for all such defects/variations, on the basis of the customers' e-mails. If not satisfied with the return request raised, the request will be declined. Also, in case items do not have proper folding, tags are damaged or missing or item is damaged, return and exchange policy will not be applicable for the same and no refund will be initiated in such cases and product will be reshipped.

Q. Who will pay for delivery and shipping charges for returns?

For all cases of returns the customer will bear the shipping charges along with custom duties while returning the product and the same will be deducted from refund amount.


Q. Are there physical stores for Reeliv, if yes where are they located?

We operate exclusively online and do not have a physical store.

Q. How do I reach the customer care?

You can either write to us at eshop@reeliv.shop  or you can text us in Whatsapp at +91-80889 76776. You can also reach us by calling at +91-80889 76776 any day between 7:30 am to 12:00 am IST. We will try to assist you in every way possible.

Q. What is the process once I have selected the products that I wish to buy?

Please add the products to your shopping cart and proceed to checkout. Update the billing and shipping charges and proceed further to make the payment.

Q. I would like some assistance in choosing my products. What are my options?

You can text us in Whatsapp at +91-80889 76776or you can also reach to us by calling at +91-80889 76776 anyday between 7:30 am to 12:00 am IST. We will try to assist you in every way possible to help you choosing your products.

Q. Can I order a product if that is marked sold out?

At Reeliv, the online collections are exclusive designs and we have only one quantity of each. Once a product is sold out. We will not be able to get the same saree back in stock.

Q. How can I order your catalog collections saree online?

The catalog collections are available in the https://reeliv.shop. Please write to us at support@reeliv.shop  that we will inquire with the Reeliv Store and make arrangements for the saree to be purchased online.

Q. I want to purchase multiple pieces of same saree. How can I do it?

At Reeliv, the online collections are exclusive designs and we have only one quantity of each. We do not have multiple pieces of same designed saree.