FAQ

Please find our Shipping Policy here.

To place an order, simply browse our products, select the items you want, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information to complete your purchase.

• Pending / Pending Payment - Payment was unsuccessful
• Processing - Payment Successful, yet to be shipped
• Shipment on Transit - Order has been shipped from our warehouse
• Cancelled - Order has been cancelled due to non payment
• Closed - Successful order cancelled based on customer request and refund has been initiated

We will keep updating you regarding your Order status through SMS, wherein you will receive SMS notifications for

a) Successful placement of order.

b) Tracking details once the order is dispatched.

c) Order Canceled.

In case of any queries relating to the order, our customer care service is available on all the weekdays between 9.30am to 6.30 pm IST on+91-80889 76776. Or you can email your query to support@reeliv.shop

We offer Shipping to within INDIA only. 

No, we don't offer international shipping. Shipping is only within India.

Please find our Return & Refund Policy here

The shipping and delivery charges are borne by the customer. Total order amount will include the shipping and packing charges.

We use Blue Dart for any order shipments. If the courier do not serve the shipping address, we use other domestic courier service that caters to your address.

Yes. The prices on website include taxes. 

We accept credit/debit cards, net banking, UPI transaction to make payment online.

Please try again in case of payment failure. This can happen for several reasons. You can also contact your bank and inquire regarding the same because sometimes bank might stop transactions for security reasons.

Please write an email to us at support@reeliv.shop with details regarding the transaction and snapshot of the reference number. We will check the issue and will update you on the order status.

We accept cancel requests only in case the order is not processed. We will have the order canceled and process refund. We will not be able to cancel orders, if they are already processed.

You can drop an email at eshop@reeliv.shop requesting for the same and stating the reason for cancellation. If the order is not processed yet, we will cancel it for you.

 if you want to change/modify the shipping address (from one address to another address in India only), you can drop an email at eshop@reeliv.shop requesting to change/modify the shipping address and we can change it, provided the order is not in transit. 

If the order is not processed, we can cancel an item/(s) from a bulk order. You can drop an email at support@reeliv.shop requesting for the same.

Once an order is canceled, the refund will be initiated and processed within 7-10 working days.

Yes, total order amount will be refunded as prices are inclusive of it. However we will be deducting the transaction fee charged by the bank.

Please find our Return and Exchange Policy here.

Reeliv shall examine the returned products for all such defects/variations, on the basis of the customers' e-mails and whether the same was shipped within 7 days from date of delivery. Once satisfied, we will initiate the refund.

Once the refund is initiated, it will take 7-10 working days for the refund to be processed. Refund, if any, shall be made at the same issuing bank through which the Product was purchased, using the same payment mode.

We will arrange for returns if in case the delivered item has a damage or defect. Please note that product should be return through our courier partner Blue dart  only. If customer is using any other service provider, they are not entitled to any refund.

Reeliv shall examine the complaint raised regarding the return request with concerned department. In the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the customer will not be eligible for refund or replacement.

Reeliv shall examine the returned products for all such defects/variations, on the basis of the customers' e-mails. If not satisfied with the return request raised, the request will be declined. Also, in case items do not have proper folding, tags are damaged or missing or item is damaged, return and exchange policy will not be applicable for the same and no refund will be initiated in such cases and product will be reshipped.

For all cases of returns the customer will bear the shipping charges along with custom duties while returning the product and the same will be deducted from refund amount.

We operate exclusively online and do not have a physical store.

You can either write to us at eshop@reeliv.shop  or you can text us in Whatsapp at +91-80889 76776. You can also reach us by calling at +91-80889 76776 any day between 7:30 am to 12:00 am IST. We will try to assist you in every way possible.

Please add the products to your shopping cart and proceed to checkout. Update the billing and shipping charges and proceed further to make the payment.

You can text us in Whatsapp at +91-80889 76776or you can also reach to us by calling at +91-80889 76776 anyday between 7:30 am to 12:00 am IST. We will try to assist you in every way possible to help you choosing your products.

At Reeliv, the online collections are exclusive designs and we have only one quantity of each. Once a product is sold out. We will not be able to get the same saree back in stock.

The catalog collections are available in the https://reeliv.shop. Please write to us at support@reeliv.shop  that we will inquire with the Reeliv Store and make arrangements for the saree to be purchased online.

At Reeliv, the online collections are exclusive designs and we have only one quantity of each. We do not have multiple pieces of same designed saree.