Return & Refund policy
Return and Refund Policy : 1-Dec-2023
Thank you for shopping with REELIV (CHIRA MEDIA TECHNOLOGIES PRIVATE LIMITED). We aim to provide you with a satisfactory shopping experience. Please review our return and refund policy below:
7-Day Return Policy
You have 7 days from the date of receiving your item to request a return.
Eligibility for Return
To be eligible for a return, your item must meet the following conditions:
- It must be in the same condition as when you received it.
- The item should be unworn or unused.
- All original tags must be attached.
- It must be in its original packaging.
- You must provide a receipt or proof of purchase.
Initiating a Return
To initiate a return, please contact us at email@example.com. Once your return request is approved, we will provide you with a return shipping label and detailed instructions on where and how to send your package. Please note that we cannot accept returns for items sent without prior authorization.
Damages and Issues
We encourage you to inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately. We will promptly evaluate the issue and take the necessary steps to make it right.
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, or plants)
- Custom products (e.g., special orders or personalized items)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
If you have questions or concerns about the eligibility of a specific item for return, please reach out to us for clarification.
For a swift resolution, if you wish to exchange an item, we recommend returning the original item first. Once your return is accepted, you can make a separate purchase for the new item to ensure you receive it promptly.
Refunds are processed within 10 business days. After receiving and inspecting your return, we will notify you of the refund's approval status. If approved, you will be automatically refunded through your original payment method within 10 business days. Please keep in mind that it may take some additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please don't hesitate to contact us at firstname.lastname@example.org for further assistance.
If you have any other questions or concerns regarding returns and refunds, please feel free to reach out to us at email@example.com. We are here to assist you and ensure your satisfaction with your purchase.
REELIV (CHIRA MEDIA TECHNOLOGIES PRIVATE LIMITED), #2934 AND 2934A, SECOND FLOOR ARERANGE COMPLEX EAST OF CHORD ROAD,VIJAYANAGAR, Karnataka-560040
Phone: +91-80889 76776